Terms of Use

These Terms of Use ("Terms") govern your use of Sahi — the browser extension, Office add-in, Android application and keyboard, embeddable widget, server APIs, administration console and on-premise distribution (together, the "Service") — supplied by Caresoft Systems Private Limited, CIN U72900MH2022PTC387875, registered office 311, Mahesh Industrial Estate , Silver Park, Mira Road East , Thane -401107. ("Caresoft", "we").

By installing, accessing or using the Service you accept these Terms. If you accept on behalf of an organisation, you confirm you are authorised to bind it, and "you" means that organisation.

These Terms incorporate the Privacy Policy, Disclaimer and, for organisation customers, the Data Processing Addendum and any signed Order. In a conflict: the Order, then these Terms, then the policies.

1. Definitions

• "Input" — text you submit to the Service for checking.
• "Suggestion" — any correction, rewrite, alternative or comment the Service returns.
• "Organisation" — an entity that subscribes and provisions users.
• "On-Premise Software" — the Sahi distribution installed and operated on infrastructure the Organisation controls.
• "Order" — the online checkout, quotation or signed agreement specifying plan, users, term and fees.

2. Eligibility

You must be at least 18 and legally able to enter a contract. The Service is intended for professional and personal writing by adults. Educational institutions deploying to students are responsible for the consents that requires.

3. Licence

Subject to these Terms and payment of fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to install and use the Service during your subscription, within the user and usage limits in your plan or Order.

You must not: exceed licensed users or limits; share an account or key across people; resell or provide the Service to third parties except under a written reseller agreement; reverse engineer, decompile or extract our dictionaries, rulesets or models; use the Service to build or train a competing product; or remove any proprietary notice.

4. On-premise licence

• Where the Order includes On-Premise Software, we grant a licence to install and run it on infrastructure you control, for the licensed users and term, for your internal use only.
• You are responsible for its installation, hosting, security, patching, backup and availability. Our SLA does not apply to an installation we do not operate.
• You must not modify it, redistribute it, or run it for any entity outside your Order.
• Licence keys must not be shared, and licence enforcement mechanisms must not be circumvented.
• Updates are supplied per the Order. Running an unsupported version is at your own risk, and we are not obliged to support it.
• On expiry or termination, you must cease use and remove the software; we may require written confirmation.

5. Accounts and keys

• Accounts are personal. Do not share credentials, per-person API keys or embed keys.
• You are responsible for all activity under your account, and must notify [email protected] immediately of suspected compromise.
• Embed keys are origin-locked. Using an embed key from an unauthorised origin is a breach of these Terms.
• We may rotate or revoke a key that appears compromised, with notice where practicable.

6. Organisation deployments

• Where you use Sahi through an Organisation, that Organisation controls your account, your permitted sites and exclusions, whether AI is enabled, and whether reporting is switched on. It may access, modify, suspend or delete your account.
• The Organisation is responsible for provisioning and for revoking access within [24] hours of a person leaving or changing role.
• The Organisation is responsible for telling its people that Sahi is deployed, what it checks, and what administrators can see — as set out in Privacy Policy §8. In some jurisdictions this notice is a legal requirement.
• Administrators must configure exclusions appropriate to their environment before rollout, particularly where staff handle clinical, legal or financial records.

7. Your text and your rights in it

• You grant us a strictly limited licence to process Input for the sole purpose of returning Suggestions to you, and for the cache described in Privacy Policy §6.
• We do not use Input to train, fine-tune or evaluate any model, and our contract with our AI provider prohibits them from doing so.
• You confirm you have the right to submit the Input you submit.
• Suggestions are generated automatically. We make no claim of authorship and assert no rights over the corrected text.

8. Your responsibility for what you send

Sahi does not verify facts, figures, names, dosages, amounts, dates or legal effect. A grammatically perfect sentence can still be wrong, and a Suggestion can change meaning in a way you did not intend.

9. AI-assisted suggestions

• Where enabled, some Suggestions are generated by an AI model. AI output can be inaccurate, can alter meaning, and can produce fluent text that is simply wrong.
• Treat AI Suggestions as a draft to review, never as an authority.
• Organisation administrators can disable AI entirely, or per department. Rule-based checking continues to function with AI off.
• The passage being checked is sent to the AI provider only where AI is enabled. See Privacy Policy §5 and §7.
• We may change AI provider or model on notice to Organisation customers; the current provider is listed at /subprocessors.

10. Confidential and regulated material

You are responsible for compliance with any duty of confidentiality, professional privilege, data protection law or contractual restriction that applies to your material. Enabling Sahi on a field is a decision with consequences, and it is yours.

11. Acceptable use

You must not use the Service to:

• process text you have no right to process, or that you obtained unlawfully;
• generate or refine content that is unlawful, defamatory, harassing, hateful, obscene, or that promotes violence or self-harm;
• produce phishing messages, scams, impersonation or other deceptive communications;
• circumvent usage limits, rate limits, licence keys or origin locks;
• scrape, bulk-submit or automate use beyond your plan, or resell checking capacity;
• probe, scan or test the security of the Service without written authorisation;
• submit malware or attempt unauthorised access to any system;
• extract our rulesets, dictionaries or model behaviour for the purpose of replicating them.

We may suspend access immediately where we reasonably believe use breaches this Section or threatens the Service or other customers.

12. Plans, limits and trials

• Features, user counts and monthly check or word caps are as stated in your plan or Order. Exceeding a cap may result in throttling or in checks being declined until the next period, or in overage charges where the Order provides for them.
• Free plans are provided as-is with limited features and no support commitment, and may be modified or withdrawn on reasonable notice.
• Trials run for the stated period. Unless you purchase before it ends, the account reverts to free or is suspended.

13. Fees and payment

• Fees are as stated at checkout or in the Order, in Indian rupees unless stated otherwise, exclusive of GST and other taxes.
• Subscriptions renew automatically at the then-current rate unless cancelled before renewal. You authorise us and our payment gateway to charge your saved method.
• Price revisions require [30] days' notice, effective at renewal.
• Overdue amounts attract interest at [1.5]% per month or the maximum permitted by law, whichever is lower. We may suspend after [7] days of non-payment following notice.
• Fees are non-refundable except as stated in the Refund & Cancellation Policy or required by law.

14. Availability and support

The Service is provided on an "as available" basis. Unless you hold a written SLA, we give no uptime commitment and no service credits. Support is provided at the level applicable to your plan via [email protected].

Checking may be interrupted by maintenance, network conditions, browser or platform changes, or third-party provider failure. The Service failing does not stop you writing — it stops the checking.

15. Changes to the Service

We may add, modify, deprecate or remove features, and may change rules, dictionaries and models. Changes required by a browser platform, app store or AI provider may be deployed at short notice. We will give at least [30] days' notice before removing a feature material to a paid plan; where such a change materially reduces value, you may terminate and receive a pro-rata refund of prepaid unused fees as your sole remedy.

16. Browser and app stores

The extension and apps are distributed through third-party stores whose own terms apply to installation. Those platforms may remove, suspend or restrict our software, or change their policies in ways that require us to change ours. We are not responsible for their acts, and interruption caused by a platform decision is not a breach of these Terms.

You must not install the extension by means that circumvent a platform's policies, other than the managed enterprise deployment we provide for Organisations.

17. Intellectual property

Caresoft and its licensors retain all rights in the Service, its software, dictionaries, rulesets, interfaces, documentation and the marks "Sahi" and "Caresoft". Except for the licences in Sections 3 and 4, no rights are granted. Feedback you provide may be used by us without restriction, attribution or compensation, provided it contains none of your Input.

18. Data protection

Our handling of personal data is described in the Privacy Policy. For Organisation customers, the Data Processing Addendum applies, under which the Organisation is the data fiduciary / controller and Caresoft is a data processor. Cloud processing and storage is within India, subject to the AI provider position described in the Privacy Policy.

19. Warranties

We warrant that we have the right to grant the licence and that we will provide the Service with reasonable skill and care.

Nothing here affects consumer rights that cannot be excluded by agreement.

20. Limitation of liability

21. Indemnity

You will indemnify and hold harmless Caresoft against claims, losses, liabilities and costs arising from your Input, from text you send, from your breach of these Terms or of applicable law, from your breach of any duty of confidentiality or privilege, and from your enabling of the Service on material you had no right to process.

We will defend you against a third-party claim that the Service as supplied infringes intellectual property rights, subject to prompt notice, control of defence and cooperation; we may procure the right to continue, modify the Service, or terminate and refund prepaid unused fees, which is your exclusive remedy.

22. Term and termination

• You may cancel at any time from your account settings; cancellation takes effect at the end of the current term.
• We may suspend or terminate for material breach not cured within [7] days of notice, immediately for a breach of Section 11 or a security threat, or on [30] days' notice for a free plan.
• On termination your licence ends, and for on-premise you must cease use and remove the software.
• Account data is deleted per the Privacy Policy retention table. There is little Input to return, because we do not store it.
• Sections 7, 17, 19–21 and 24 survive termination.

23. Force majeure

Neither party is liable for delay or failure to perform (other than payment) due to causes beyond its reasonable control, including acts of God, natural disaster, epidemic, civil unrest, government action, power or telecom failure, cyber-attack, and the failure or withdrawal of a browser platform, app store or AI provider.

24. Governing law and disputes

Governed by the laws of India. The parties will attempt resolution in good faith for [30] days. Failing that, disputes are finally settled by arbitration under the Arbitration and Conciliation Act, 1996 by a sole arbitrator appointed by agreement, seated at [Mumbai, Maharashtra], in English. Subject to arbitration, the courts at [Mumbai, Maharashtra] have exclusive jurisdiction. Nothing deprives a consumer of a forum provided by mandatory consumer-protection law.

25. Grievance redressal

Grievance Officer (Information Technology Act, 2000; Digital Personal Data Protection Act, 2023):
Name: Rajeev Pillai
Address: U72900MH2022PTC387875
Acknowledgement within 24 hours; resolution within 15 days.

26. General

• Entire agreement — the Order, these Terms and incorporated policies supersede prior discussions. Purchase-order terms have no effect.
• Assignment — not without our consent, save to a successor of your business on notice. We may assign to an affiliate or in a merger or sale of assets.
• Notices — to your registered email or by in-product notice; to us at [email protected].
• Severability, waiver, counterparts — standard. These Terms constitute an electronic record under the Information Technology Act, 2000 and require no physical signature.
• Amendment — material changes on [15] days' notice by email or in-product. Continued use after the effective date is acceptance; if you do not accept, cancel before then and request a pro-rata refund of any prepaid unused term.